Level 1
This program is designed to develop the necessary knowledge, skills, and attitude of the trainees to the standard required by the occupation. The contents of this program are in line with the occupational standard.
The trainee who successfully completes the Program will be qualified to work as a Guest Service Agent with competencies elaborated in the respective OS.
Graduates of the program will have the required qualification to work in the Culture, Sport, and Tourism sector in the field of Front Office Service. The prime objective of this training program is to equip the Trainees with the identified competencies specified in the OS.
Graduates are therefore expected to:
- Identify and Apply Basics of Hospitality and Tourism Industry Services,
- Follow Workplace Grooming, Hygiene, and Sanitation,
- Identify Basic Front Office Operations,
- Identify Housekeeping and Laundry Operations,
- Serve Food and Beverage to Customers,
- Provide Concierge and Bell Service,
- Operate Private Automatic Branch Exchange (PABX),
- Conducting Basic Workplace Oral Communication in English I,
- Conducting Basic Workplace Oral Communication in Other Than English I,
- Provide First Aid and Emergency Response, and
- Apply 5S Procedures
in accordance with the performance criteria and evidence guide described in the OS.
Level 2
This program is designed to develop the necessary knowledge, skills, and attitude of the trainees to the standard required by the occupation. The contents of this program are in line with the occupational standard.
The trainee who successfully completes the Program will be qualified to work as a Guest Service Agent with competencies elaborated in the respective OS.
Graduates of the program will have the required qualification to work in the Hotel and Tourism sector in the field of Front Office Service. The prime objective of this training program is to equip the Trainees with the identified competencies specified in the OS.
Graduates are therefore expected to:
- Receive and Process Reservations,
- Provide Accommodation Reception Services,
- Provide Housekeeping Services,
- Prepare and Serve Non-alcoholic Beverages,
- Perform Pre-arrival and Arrival,
- Provide Quality Customer Service,
- Apply Point of Sale Handling Procedures,
- Conduct Workplace Communication Other than English,
- Conduct Basic Workplace Oral Communication in English Level II,
- Maintain Financial Records,
- Perform Safety and Security Procedures, and
- Prevent and Eliminate MUDA
in accordance with the performance criteria and evidence guide described in the OS.
Level 3
This program is designed to develop the necessary knowledge, skills, and attitude of the trainees to the standard required by the occupation. The contents of this program are in line with the occupational standard.
The trainees who successfully completed the Program will be qualified to work as a Front Office service with competencies elaborated in the respective OS.
Graduates of the program will have the required qualification to work in the Hotel and Tourism sector in the field of Front Office Service. The prime objective of this training program is to equip the Trainees with the identified competencies specified in the OS.
Graduates are therefore expected to:
- Maintain Workplace Relations,
- Sell Hotel Products and Services,
- Establish and Maintain Guest Relations,
- Conduct Front Office Accounting,
- Perform Occupancy and Departure Operations,
- Operate Bar and Cellar System,
- Conduct Basic Workplace Oral Communication for front office service,
- Conduct Basic Workplace Oral Communication Other than English
in the performance criteria and evidence guide described in the OS.
Level 4
This program is designed to develop the necessary knowledge, skills, and attitude of the trainees to the standard required by the occupation. The contents of this program are in line with the occupational standard.
The trainees who successfully completed the program will be qualified to work as a Front Office Supervisors with competencies elaborated in the respective OS.
Graduates of the program will have the required qualification to work in the Hotel and Tourism sector in the field of Front Office Service. The prime objective of this training program is to equip the Trainees with the identified competencies specified in the OS.
Graduates are therefore expected to:
- Apply Revenue Management Techniques,
- Conduct Night Audit,
- Establish and Maintain Guest Relations,
- Plan and Implement Sales Activities,
- Lead and Manage Front Office Team Members,
- Organize In-House Events or Functions,
- Prepare and Monitor Budgets,
- Address Protocol Requirements
in accordance with the performance criteria and evidence guide described in the OS.